Module 2: Concept 13: Communication is not complete upon receipt

The key to effective email management is to consistently and conscientiously respond to and act upon the email you receive, while recognising that others may not be as efficient as yourself.

This concept is addressing the fact that as human, we are not as efficient at processing information as computers.

The key here is that the communication loop is not complete, untill for example, an email hasd been acted upon. Without acting upon an email, then the communication has effectively failed. We have to recognise this fact and allow for it.